RETURNING/CHANGE OF GOODS
Customers who are not satisfied with the product may return it and/or choose another product within the value of the returned product, or with the payment of the difference, upon purchase of another product of higher value than the returned one, in compliance with the terms and conditions below. Return costs are borne exclusively by the customer.*THE PERSONALIZED PRODUCTS MAKE EXCEPT OF THE RETURN AS STATED IN THE OUG NO. 34/2014.
For these, you cannot make a return.
The Velante Officiale customers can return the purchased products within 14 days of receipt. The ordered product will be returned in the same condition as it was delivered to you, with the same label attached, the original packaging and together with the delivery documents accompanying it. Within 7 working days of the return date, we will return your order.
If the ordered products have been changed, the new order will be processed and shipped within 72 hours of the date of return of the ordered products. Price differences, where applicable, will be returned within 7 working days of the return date of the ordered products.