• Personalized products are subject to a policy that requires full payment in advance.
• Personalized products CANNOT be returned, regardless of the payment method.
• According to art. 4 para.1 lit. b) of Romanian Government Emergency Ordinance no. 34/2014 on consumer protection in the conclusion and performance of distance contracts, within a maximum of 14 calendar days from the date of receiving the Products, you have the right to withdraw from the Sales Contract, to return the Products, and to receive a refund of their value.
• The consumer has the right to notify the trader in writing of their decision to withdraw from the purchase, without penalties and without giving any reason, within 14 calendar days from receiving the product.
• You are required to follow the steps of the return procedure, which is sent automatically by email after the return request has been approved.
•  For online orders, we accept refunds, provided that the product shows no signs of use and is returned in the same condition as when it was sold.
• For in-store purchases, refunds are NOT accepted. Only product exchanges are accepted. Only items that are not defective, that are in their original condition, that have not been damaged, that have all original tags attached, along with the packaging and other accessories received with the order, and that show no signs of use may be exchanged.
• A product can only be exchanged for another product of equal or greater value. For details, please contact directly the store where you purchased the item.
•  The Company is required to refund the value of the Product within a maximum of 14 days from the withdrawal from the Contract, but not before the Product has been returned. As an exception, if upon return it is found that the Product has been damaged and can no longer be sold as new, the Company reserves the right to refuse the return of the Product. The Company may also refuse the return of the Product if it is not returned in its original, intact packaging.

• *PERSONALIZED PRODUCTS ARE EXCLUDED FROM THE RIGHT OF RETURN, IN ACCORDANCE WITH GOVERNMENT EMERGENCY ORDINANCE NO. 34/2014.

  These products cannot be returned. 

Return methods

• The choice of return shipping method belongs entirely to the customer, who will directly bear the cost of transportation.
• The return process can be started either from your customer account (order history) or through the contract withdrawal form, available in the website footer.
• Once your return request is approved, you will automatically receive by email all the instructions needed to complete the process: how to package the product, the return address, and, if applicable, the form for collecting the details needed to process your refund. There is no need to request the return form separately.
• If withdrawal from purchase becomes repetitive, it will be considered abuse, and SC VELANTE OFFICIALE SRL reserves the right to no longer accept subsequent orders.

RETURN ADDRESS

•  Intrarea Scoala Herastrau, No. 1C, 3rd Floor, Sector 1, Bucharest, Romania, Postal Code 014153