Warranty

VELANTE Officiale offers warranty for the purchased creations that covers manufacturing defects and personalization defects for 3 months after delivery of the item.

This warranty covers defects that represent a direct result of manufacturing processes and do not apply to the damage caused by improper use, negligence or usual wear.

The products wear is generated by daily use and can also be from causes such as coming into contact with abrasive surfaces, substances, solutions, chemicals or other, excessive exposure to direct sunlight, high humidity and extreme temperatures.

All leather types used in the production of our products are 100% genuine material and, as such, the cutes, variations or irregularities in texture and colour represent a particularity of the leather and do not represent a defect.

For more information regarding the care of our leather creations, please consult this page.

The VELANTE Officiale jewelry, including the VLogo of leather products of the VAULT edition, is made of 14K yellow, rose or white gold, marked in accordance with the Romanian law, presenting:

  • the VELANTE Officiale signature
  • the 14K gold mark
  • the Romanian National Authority for Consumer Protection (ANPC) mark

VELANTE Officiale does not assume responsibility for the wear of the products caused by improper use, negligence, for their loss or for any other factor that does not involve material defects or worksmanship defects.

For a proper maintenance, please consult the list of recommendations below:

  • Do not put diamond jewelry or cultured pearls jewelry (including accessories for phone covers) under mechanical shocks.
  • Keep the jewelry in the VELANTE Officiale boxes or in other jewelry boxes.
  • Do not wear the jewelry during household and physical activities or during massage sessions.
  • Avoid contact with chemicals, as gold can erode upon contact with them.
  • Avoid contact with perfumes, lotions, hair sprays/similar, chlorine or sulfur.
  • Consider a professional cleaning session of the products at least once a year. VELANTE Officiale provides professional cleaning services for its customers, based on a request sent in advance via e-mail at orders@velanteofficiale or by phone at +40 739 341 114.