Shipping

Your VELANTE will be shipped with DHL Express or UPS within 2-7 business days after its confirmation. 

*During the Black Friday period, due to the high volume of orders, the delivery time may be extended to up to 14 business days.

*Products compatible with the new Apple iPhone 17 series can be purchased through pre-order starting from 10.09.2025, with an estimated delivery time of up to 14 business days. The delivery term may be extended in exceptional cases. Orders will be processed in sequence, subject to available stock, which will be updated constantly.

Due to high demand on products compatible with the new iPhone 16 series, delivery for these product may suffer delays. The estimated delivery time will be communicated by phone/e-mail after placing the order. For any question regarding the delivery time, you can contact us by phone/e-mail at any time.

Customs fees or taxes vary between individual countries. Additional taxes, if applicable, will be shown on the checkout page prior order placement.

We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

*In the case of paid orders that are refused upon delivery, the round-trip shipping cost will be deducted from the refund amount. For parcels shipped outside the European Union and refused at delivery, customs duties and any associated return costs will also be deducted.